BY DAN MUHUNI
Leading Mobile Phone manufacturer Nokia last week unveiled a new state of the art Nokia Centre in Mombasa to provide quality after sales service to customers.
The centre, situated on Younis Building along Mombasa’s busy Moi Avenue is the first of its kind in the coastal city and is geared to meeting the needs of consumers within the town and its environs.
The launch of the new care centre comes at a time when Nokia has intensified the fight against counterfeits in the country through a consumer awareness campaign.
The new centre will see customers educated on the Nokia warranty as well as taken through the steps for phone software upgrades, among other services like phone repairs.
Mr. Gerard Brandjes, General Manager, Nokia East and Southern Africa said the unveiling of the care centre would go a long way in the creating awareness on the problems caused by the influx of counterfeit phones in the country.
“The Care Center will ensure that Nokia customers in Mombasa have access to expert maintenance services, software upgrades and technical support, just like elsewhere in the country,” Mr Brandjes said.
Speaking during the official unveiling of the center, Mr Brandjes said the Nokia Warranty guarantees 12 months manufacturer’s limited warranty on any Nokia product and is offered from the date of purchase of the original product by the first end user.
He said enhanced customer service and a 12 month warranty was part of Nokia’s strategy to further enhance its presence and value to customers in East Africa.
Ms Koki Muia, Care Manager, Nokia East and Southern Africa said Nokia Care currently covers the country with over 50 collection points in all major towns in Kenya, with plans to establish more service points in other cities in Kenya as well as the remote areas to quickly solve customer service issues.
Ms Muia asked Kenyans to shun counterfeit phones by asking for warranty specifications.
The care services are available alongside online support available on Nokia’s website, www.nokia.com/support where customers can find the latest tools, software update downloads and other services that help optimize their Nokia products.
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